Yes. In the unlikely event that your eXXite runs out of battery, without access to charging it, you will still be able to ride it just like a traditional bike without assistance

Yes. In the unlikely event that your eXXite runs out of battery, without access to charging it, you will still be able to ride it just like a traditional bike without assistance

It varies depending on the battery model. For XS and XXS, we have three options available:

• 36V-8Ah: Range of 40km (25mi) *
• 36V-10,5Ah: Range of 60km (37mi) *
• 36V-14Ah: Range of 100km (50mi)

*This is the theoretical value calculated with a fully charged eXXite XS on a flatground and using the Pedal Assist at a level 3 of assistance (mid power). The range can vary depending on the level of assistance, your pedal input and other factors including type of terrain, rider weight, tyre pressure etc.

It varies depending on the battery model. For XS and XXS, we have three options available:‍

• 36V-8Ah: 4h *
• 36V-10,5Ah: 5h 15min *
• 36V-14Ah: 7h

*This is the theoretical value from a 0% charged battery

• When not using your eXXite for a medium period of time (one or two weeks), the battery must be disconnected from the bike. And it is recommended to keep it at a 40 / 60% level of charge.
• For longer periods of time (more than 3 weeks), the battery must be disconnected as well, and it is required to fully charge the battery at least once every 2 months.

• Never expose your battery to a damp environment or soak into water, never short circuit the battery terminals, this damage is not covered under the Limited Warranty; Do not disassemble/punch battery pack. Do not place it on fire or drop from any height. Avoid contacting with other contacts; The capacity of the battery will decrease when °C < 0°C.
• When not using the battery for a long period, it must be disconnected from the bike and charged every 2 months.

EIVA 2.0 App is available in Play Store here and App Store here for Android and Apple devices.

Yes. Before the first ride it is needed to connect your e-bike to the EIVA 2.0 App and follow the setup process: 1. Log in to your account or create a new one and register your e-bike. 2. Apply a Reset Parameters to upload the latest data to your eXXite. Follow the tutorial here

After the first connection and set up of the bike, yes. Both XS and XXS come with the MicroEIVA display mounted on the handlebar, from which you can turn on and off the bike, and modify the key parameters of the EIVA system. Discover more about the MicroEIVA here

• Using bluetooth you can connect your eXXite with any device with EIVA 2.0 App installed. From the App go to Settings > Connections-Bluetooth > And select your e-bike's signal. In case you find any issue with the connecting process, check our manuals here
• Once configured and connected, the e-bike can be used without having the EIVA App active.

No, eXXite bikes only work with the EIVA 2.0 system. Any other previous version will not detect your bike.

No. The access to the RegenFit mode is only from the EIVA 2.0 App. It is needed a compatible device with EIVA 2.0 App installed. Go to Settings > RFit

Yes. You may use any certified phone holder for bikes on the handlebar of your eXXite XS or XXS. For now we do not have any available phone carrier for the eXXite bikes. The EIVA Carrier from Rayvolt is not compatible with these models.

Yes, check out our Warranty Policy for more details here.

Check out our Return Policy for more details here.

Yes, check here our Accessories page to know which accessories we have and what are the compatibilities.

Yes. Both models have compatible mudguards. They are included in the bike but it is required installation, see in the Assembly video how to install the mudguards here.

Follow the same process for eXXite XS and XXS. Place the Rear Rack over the rear wheel, remove the 2 lower rear mudguard screws, then lock the rack with the two screws on the controller box and the same two from the mudguard on the back.

Follow the same process for eXXite XS and XXS. First remove the saddle post, keep the current clamp opened to ease the extraction, and pull upwards to remove it. Place now the Security Seat Clamp instead. Make sure to push it all the way down into the frame. Now open it with the keys to place the saddle post back.

• All Rayvolt saddles are compatible with the eXXite models.
• The Rear Panniers can be installed on the eXXite XS Rear Rack only.
• The Rayvolt Copper bell is compatible with both XS and XXS models.
• The Rayvolt Front Pouch is compatible with both XS and XXS models.

We do not recommend fitting a child seat to the XS or XXS models.

• You can contact your direct distributor or store. Check where your nearest location is, and their contact info, here.
• For Dealership Opportunities you can contact us here.
• For a Job Application in our Barcelona Headquarters, you can contact us here.
• For any other need, you can get in touch with our team via mail (info@rayvoltbike.com), phone call (+34 933 569 901 from Monday to Friday 9:00 am to 18:00pm CEST) or visiting our showroom in Barcelona, Spain (Carrer de Montcada, 1, local, Barcelona, 08003, from Monday to Friday 9:00 am to 18:00pm CEST)

You can find your nearest distributors on the dealers map here

Yes. Right now we are open to new dealership opportunities, if you have a business or you are looking into starting one in the bike or electric mobility's industry, you can get in touch with us in our Dealership page here

Yes. In the footer of this website you will find the access to be able to subscribe to our newsletter where we will keep you informed with all the news and releases.

No. The access to the RegenFit mode is only from the EIVA 2.0 App. It is needed a compatible device with EIVA 2.0 App installed. Go to Settings > RFit.

• We are developing a new stand that will match with the eXXite XS and XXS that will be soon presented.
• To date, there are no commercial stands for bikes that are compatible with the eXXite XS and XXS rear wheel. However, under your own responsibility, the RegenFit mode can be used with any system that keeps the rear wheel from the floor.

No. The RegenFit mode can only be used with a non full charged ebike, as it will keep charging your battery during the training. Once you reach 100% of the battery, the training must stop. Otherwise, it will harm the life of your battery.