Warranty Conditions

We design eXXite bikes in order to last long, and remain as collectible items for the years to come. However, being a complex item, some maintenance has to be done and some warranties are expected.

eXXite warranty, is granted solely and exclusively to the original owner of the bicycle and is not transferable to subsequent owners. For any warranty request to be admitted, the bicycle must be taken to a Rayvolt / eXXite Authorised Dealer in the same country in which the bicycle has been purchased.

The bicycle must be assembled, reasonably clean and intact and be accompanied by the original dated proof of sale of the bicycle (make sure the receipt is kept in a safe place). This eXXite warranty is void if the bicycle is subject to abuse, neglect, improper repair, improper assembly, lack of proper maintenance, alteration, modification, installation of incompatible parts, corrosion, accidents or other abnormal jobs

Each claim should have all proof of defect by means of photo or video showing clearly the serial number and the defect of the bike.

This limited warranty is void if the bicycle is used within the scope of a rental or shared bicycle program.

If the eXXite product is purchased in an official Rayvolt / eXXite distributor shop, the warranty claim must be handled by them directly, so please, contact your store first.

If the eXXite product is purchased in this Website, please fill this form to request a warranty claim.


How long does the coverage last?


  • Three years warranty for the bicycle frame. The eXXite warranty covers defects in material and workmanship of the frame, the fork and the original components of each new eXXite. During the 3rd year of warranty, all claims should justify the origin of the issue as a workmanship cause.
  • Three years warranty for the motor and electrical components. Parts such as the motor, the wiring and the controller of your eXXite are covered by the warranty. During the 3rd year of warranty, all claims should justify the origin of the issue as a workmanship cause.
  • Three years warranty for the battery. eXXite recommends storing the batteries in a place with a temperature between 15 and 25 celsius degrees and always charge the battery before storage and every 2 months minimum. The capacity loss of the battery is not covered under warranty. The maximum capacity loss after 2 years should be not more than 30%. During the 3rd year of warranty, all claims should justify the origin of the issue as a workmanship cause.
  • Three year warranty for parts and components. Consumables such as Brake pads, tires, inner tubes are not covered in warranty unless a clear manufacturing problem is shown. In order for the warranty to be easily handled, eXXite used generic bike components that could easily be replaced from any bike shop. During the 3rd year of warranty, all claims should justify the origin of the issue as a workmanship cause.

What does this warranty not cover?


The eXXite warranty does not cover:

  • Normal wear and tear in parts such as covers, chains, (plates), brakes, cables and pinions in situations where there are no assembly or material defects.
  • Bikes whose maintenance or repair is performed by people who are not authorised Rayvolt / eXXite distributors or improper maintenance.
  • The modifications with respect to the original state.
  • The installation of components, parts or accessories not originally designed for, or compatible with the bicycle sold.
  • The labour costs for replacement or exchange.
  • Damage or defects due to accidents, misuse, abuse or neglect.