• The XXS is recommended for a height between 160 - 180cm
• The XS is recommended for a height between 175 - 200cm
• The maximum weight in both cases should not exceed more than 110kg (242 lbs) including the luggage.

• The dimensions of the XS are: 1470 x 1180 x 590 mm; and when folded: 820 x 680 x 370 mm
• The dimensions of the XXS are: 1300 x 970 x 580 mm; and when folded: 780 x 580 x 420 mm

• For riding, it depends on your height and weight.
• For storing, we recommend the XXS for storage in more compact spaces. However, the XS also has a reduced dimension while folded, so it may as well adapt to any requirement

Both eXXite XS and XXS features our Micro Hub motor with 250W and 35Nm, which will allow you to reach the legal maximum speed of 25 km/h (16 mph) of pedal assistance according to EN - 15194.

• The XXS is recommended for a height between 160 - 180cm whereas the XS is recommended for a height between 175 - 200cm.
• The wheel size of the XXS is 16”, and the XS is 20”. The smaller model's wheels allow a more compact folded shape for storage.
• Besides the motor, the XS includes a 7-speed Gear, while the XXS model comes with a single-speed rear hub.

Check our video tutorials of how to assemble your eXXite and the first steps with the bike here.

You will find the serial number of your eXXite on the front of the frame, right above the fork.

You will find all the technical information of each eXXite model inside its product page. Search your model here.

• With the EIVA 2.0 App, you will have access to the Lock Bike option. This feature blocks the motor of your eXXite preventing any use of the bike while activated (the bike must remain on).
• With the Security Seat Clamp, the seat post / battery may be locked with its keys, preventing any unwanted extraction.
• With the MicroEIVA device, you will have access to the Password to unlock option. Set a password in the device and it will be asked each time you turn on the bike.

Check our Support section here. In case you do not find a solution to your question or issue, please contact our team directly at the Contact Form here.

yes

For monthly installment payments, we do offer differents options you can choose from

At the moment, we do offer gift cards for purchase.

At the moment, we do not accept this payment option. We accept card payments from the following companies: Visa, MasterCard and American Express. We also offer monthly installment options

As an e-commerce business, we do not accept cash or check payments for purchases made at our HQ showroom. We accept card payments from the following companies: Visa, MasterCard and American Express.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here (Spain) will take 5-7 business days to arrive. Overseas deliveries can vary depending on the destination. Find all our shipping policy here.

You can contact us through our contact page! We will be happy to assist you.

Yes. In the unlikely event that your eXXite runs out of battery, without access to charging it, you will still be able to ride it just like a traditional bike without assistance

Charge with the original charger only.

Turn off the e-bike’s power before charging, and if possible, disconnect the battery from the bike. Plug into the AC socket (wall) first and then into the charge port of the bike. Red indicator on the charger means charging, when it turns green, disconnect it to stop charging your battery.

It varies depending on the battery model. For XS and XXS, we have three options available:‍

• 36V - 8Ah: Range of 40km (25mi) *
• 36V - 10,5Ah: Range of 60km (37mi) *
• 36V - 14Ah: Range of 100km (50mi) *

*This is the theoretical value calculated with a fully charged eXXite XS on a flat ground and using the Pedal Assist at a level 3 of assistance (mid power). The range can vary depending on the level of assistance, your pedal input and other factors including type of terrain, rider weight, tyre pressure etc.

It varies depending on the battery model. For XS and XXS, we have three options available:

Smart Seatpost Removable

• 36V - 8Ah: 4h *
• 36V - 10,5Ah: 5h 15min *
• 36V - 14Ah: 7h *

*This is the theoretical value from a 0% charged battery, but actually the values will be lower.

• When not using your eXXite for a medium period of time (one or two weeks), the battery must be disconnected from the bike. And it is recommended to keep it at a 40 / 60% level of charge.
• For longer periods of time (more than 3 weeks), the battery must be disconnected as well, and it is required to fully charge the battery at least once every 2 months.

• Never expose your battery to a damp environment or soak into water, never short circuit the battery terminals, this damage is not covered under the Limited Warranty; Do not disassemble/punch battery pack. Do not place it on fire or drop from any height. Avoid contacting with other contacts; The capacity of the battery will decrease when °C < 0°C.
• When not using the battery for a long period, it must be disconnected from the bike and charged every 2 months.

EIVA 2.0 App is available for free in Play Store for Android devices and App Store for Apple devices.

Yes. Before the first ride it is required to connect your e-bike to the EIVA 2.0 App and follow the Setup process:

1. Log in to your account or create a new one and register your e-bike.
2. Apply the Reset Parameters option to upload the latest data to your eXXite. Follow the tutorial here.

After the first connection and set up of the bike, yes.

Both XS and XXS come with the MicroEIVA display mounted on the handlebar, from which you can turn on and off the bike, and modify the key parameters of the EIVA system.

Using bluetooth you can connect your eXXite with any device with EIVA 2.0 App installed. From the App go to Settings > Connections - Bluetooth > And select your e-bike’s signal.

Once configured and connected, the e-bike can be used without having the EIVA App active.

No. The access to the RegenFit mode is only from the EIVA 2.0 App. It is needed a compatible device with EIVA 2.0 App installed.

Go to Settings > RegenFit to enter this mode.

Yes. You may use any certified phone holder for bikes on the handlebar of your eXXite XS or XXS. For now we do not have any available phone carrier for the eXXite bikes. The EIVA Carrier from Rayvolt is not compatible with these models.